Shipping and payment

          Once you complete and confirm your order, we shall confirm it by sending you an order number by e-mail. Saint Germain Furs strives to process each order, but under special and unforeseeable circumstances some orders should be discarded, despite the fact that you have received order confirmation. Saint Germain Furs reserves the right to reject an order at any time at its discretion. If your order can not be processed, we will contact you within 20 days from the confirmation e-mail and will either offer a similar product or cancel your order by returning the full amount paid by you.  While we make every effort to fulfill all orders, acceptance of an order does not imply completing of the sales contract/agreement and we reserve the right to inform you that your order can not be processed. The order is completed by the delivery of the product ordered to you. The final invoice / receipt will be included in your order upon receipt of the product ordered.

Your order may be delayed for the following reasons:
1. The product has already been removed and is not available. In this case, we will contact you by phone and/or e-mail, to suggest an alternative.

2. Extreme weather or strikes, and in case of force majeure, which could affect the transport and delivery of your order. In this case, we will contact you by telephone and/or email, to confirm if you still want your order to be finalized under these conditions.
3. If it is impossible to contact you (e.g. if a problem occurs in the order, or in connection with the product or in connection with the payment) because e.g. the data entered is not properly registered or updated.

The prices shown on our Website are final prices. Before completing your order, you declare that you were informed that the prices shown on our website include taxes, fees and any kind of customs or other charges applied in Greece. International Buyers Please Note: Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyers’ responsibility. Please check with your national customs office to determine these costs prior to buying.

Euro (€) is the only acceptable currency in your transactions with us. If you choose to pay with PayPal, you are subject to PayPal’s terms of use. If you select Transfer to a bank account, you user will receive the bank account information of Saint Germain Furs. The merchandise will be held until confirmation of your payment is received.

Delivery of products is made by cooperating courier companies, in which Saint Germain Furs promotes users’ personal information such as name and shipping address, so as to allow the delivery and execution of orders.  The invoice / receipt will be sent with your order. Refunds shall be made in the same way your initial order has been made.

Your personal information is encoded in an attempt to prevent violations read by unauthorized persons. Nevertheless, we do not guarantee that our efforts will be successful. Saint Germain Furs has no access to your bank data, and does not store such information. Saint Germain Furs will not be held liable for any damages or losses (direct or indirect) of users whose data has been illegally used or has been used in an unauthorized manner.

Saint Germain Furs is not responsible for any damage that may occur to your computer equipment from viruses, worms, spyware programs during your connection to our website. Please make sure you have anti-virus software, firewalls and the rest of your computer protection programs are updated.

Please ensure that the address you enter is correct.

The delivery of your package will be made within one (1) to fifteen (15) working days.

In any case you will be notified of the Estimated Delivery Date.

Working days are Monday to Friday. Orders are shipped from Greece.

You can always check the status of your order by following the instructions given on our Website.

It is preferable to enter a receipt address where someone will be present to receive your order during working hours, such as your workplace. If there is no one authorized to receive and sign for ordering at the place of receipt, you will be notified of the incomplete delivery and of the place where you will be able to receive packets. In cases where the parcel shall be returned to Saint Germain Furs because it was not received or an incorrect address declaration shall indemnify the purchase price but not the shipping costs. If the product is damaged during transport, please immediately inform the Saint Germain Furs and, if possible, send photos. Saint Germain Furs ships worldwide with DHL or EMS, depending on service availability. Saint Germain Furs does not deliver to P.O. Boxes.